FAQs

Where is my order?
For orders shipping within the Australian , you can track your order here!

What forms of payment do you accept?
We accept Visa, MasterCard, and PayPal.
Currently, we do not offer installment payments in-store.

Can I cancel or update my order once it's placed?
We start processing your order as soon as it’s placed to ensure quick delivery, so we may not be able to change the address, swap colors, or cancel the order. However, you can return items within 30 days if needed.

Need further assistance?
Reach out to us at [email protected]. We’re here to assist you!

Can I give Calpaktravel as a gift? Do you offer gift receipts?
We're thrilled you want to gift Calpaktravel! While we don’t offer gift receipts online, each order is shipped with a packing slip that doesn’t include pricing.
If shopping in-store, ask the associate for a gift receipt during checkout.Please note, gift wrapping is not available at the moment, but we hope your gift will be loved for both everyday use and far-away adventures!

My order was incorrect or arrived damaged. What should I do?
We’re sorry for any inconvenience! If your order is incorrect or damaged, please visit our return portal here to return the item. For any further questions or assistance, feel free to contact us at [email protected]. We’re dedicated to resolving any issues and ensuring your satisfaction.